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Treatment FAQ’s

Physical Therapy FAQ

The following are some frequently asked questions:

How long is your waiting list?

The wait for a new appointment is rarely more than 2 business days for times that are convenient to you. If you are are flexible with your schedule, we can often get you in for your first appointment on the same or next day.

Who will be working with me?

You will be assigned a primary licensed Physical Therapist.  Your Physical Therapist will conduct a thorough initial evaluation.  Also on your first visit you may meet other members of your care team.  They may include a licensed Physical Therapy Assistant, Exercise Specialist, or Doctoral Physical Therapy Affiliate.  All of your sessions will be supervised by a licensed therapist but will distribute the care plan among your team.

What should I bring to my appointment?

Bring two clean health club sized hand towels.  To reduce our carbon footprint, we do not provide linen service.  Your towels will buffer and prevent any contact with our hot and cold packs.  They will be used to drape your body during manual therapies.  You may need them to wipe your brow if we get your heart rate up.

What should I wear to physical therapy?

Typically, patients wear loose fitting clothing. We will have to get at the body part we are treating. Shorts work well for lower extremity injuries. A tank top works well for upper extremity injuries. We do have exam gowns if necessary.

I am not an athlete. Can I get my physical therapy at Boston Sports Medicine?

Yes. Although we are known as a center of excellence for the care and treatment of high level athletes, we see patients of all ages and activity level. Our oldest patient is 95. Our heaviest patient weighs in excess of 400 pounds! Many of our patients lead sedentary lifestyles.

How long are appointments?

Appointments are usually 45 minutes, but can be longer or shorter depending on your individual treatment. Your therapist will let you know how much time your appointments will require.

When should I arrive?

Appointments are scheduled tightly. You should arrive 5 minutes early so that your appointment is started on time and does not run into the next patient’s time.  Do not arrive more than 15-minutes early.  We do not have the space to protect the health, safety, welfare, and privacy of patients arriving earlier than 15-minutes before their appointments.

How long can I stay after my appointment is over?

Please do not stay longer than 15-minutes after your appointment is over.  We do not have the space to protect the health, safety, welfare, and privacy of all patients when they remain in the clinic more than 15-minutes after their appointment ends.

What is your cancellation policy?

Appointments should be scheduled, changed or canceled at least 24 hours in advance. THERE IS A $50.00 CHARGE FOR MISSED APPOINTMENTS WITHOUT GIVING 24-HOUR NOTICE AND A $75 CHARGE FOR NO-SHOWS. This charge is the patient’s responsibility and cannot be billed to the insurance company. The prescribed treatment plan must be followed to maximize the effectiveness of the treatment. If more than three appointments are missed without notification, care may be discontinued.

If I’m going in the pool, what else should I bring?

You will need a bath towel and a bathing suit. We do not provide towels. Shower caps are not required.