TeleHealth FAQ Page

The following are some frequently asked questions:

What is Telehealth?

Telehealth is the remote delivery of health care services and clinical information using communications technology, including the internet, wireless, satellite and phone media.

What are the benefits of physical therapy by Telehealth?

  • It’s convenient – receive physical therapy care from the comfort and privacy of your home or anywhere with connection to communications technology
  • It’s secure – our technology platform used for telehealth is HIPAA compliant, ensuring your private health information is protected
  • It’s simple – all you need is a computer or any device with a camera and high-speed internet. We can also teleconference by phone if there is no access to a camera.

Telehealth during COVID-19

With intensifying concerns surrounding the COVID-19 pandemic, Telehealth has become of paramount importance to ensure the safety of patients and health care providers. It allows patients the opportunity to seamlessly continue their care while practicing social distancing, remaining in their home, and minimizing their exposure to the virus.

Is Telehealth covered by insurance?

On March 15, 2020, the Department of Public Health issued the following guidance: All commercial insurers and the Group Insurance Commission are required to cover medically necessary telehealth services, in the same manner, they cover in-person services. The full order is available here.

You can make a Telehealth PT appointment by clicking here. A member of our team will get back to you with instructions on how to connect with your therapist. Our team is dedicated to continuing to work with you to Get You Back in the Game!


Need to make an appointment, and/or and have questions about TeleHealth?



Request an Appointment today by calling (800) 346-9153 or use our online form.
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